HCI Data Ltd
Setting up Live Mail on Windows 10
 

Summary

This page describes how to set up Live Mail on Windows 10. Live Mail is the default e-mail App that comes with Windows 10. You will need your e-mail address and its password.

Details

Start Live Mail - This example assumes Live Mail Version V17.9226.21295.0 and that you are creating an additional e-mail address of demo.user@demo.hcidata.com which is hosted by HCI Data Ltd.

  1. Display the "Add an account" panel by tapping/clicking the "Accounts" which displays the "Manage accounts" panel then tap/click the "+ Add account" text.
    Add account
  2. Tap/click "Advanced set-up"
    Select Mail
  3. In the "Internet email" section; tap/click "POP or IMAP accounts that let you view your emails in a web browser"
    Select Mail
  4. E-mail settings Complete the following fields (you will have to scroll down the "Add an account" window to see all the fields)
    Email address
    This is your email address supplied by the person who set up your email mailbox
    Username
    This MUST match your email address
    Password
    This is the password supplied by the person who set up your email mailbox
    Account name
    This is the name that will appear in LiveMail as your LiveMail account name
    Send you messages using this name
    This is the name recipients of your emails will see and is usually your name and/or job title
    Incoming email server
    This must be imap followed by the part of your email address after the "@"
    Account type
    Choose IMAP from the pull down list
    Outgoing (SMTP) email server
    This must be smtp followed by the part of your email address after the "@"

    Ensure that the next four options have a tick in each box then tap/click the "Sign in" button but if emails seem to get stuck in the Outbox, remove the tick from the 4th option ("SSL for outgoing emails")
  5. You should see something similar to the following image where the email address of demo.user@demo.hcidata.com has been created and is known as LiveMail's "my name or nickname" account.
    Setting up thenickname
    Tap/click the "Done" button

    If you are using a shared server - and most of HCI Data Ltd's clients do - then it is highly likely that you will have a warning triange against the new account. This warning needs fixing.
  6. Attention required On the right you should see the "Manage accounts" window with "Attention required" for the new account.

    Tap/click on the new account and a option to "Fix account" is displayed. Tap/click on "Fix account".
  7. You should then see the following window.
    Untrusted Certificate message
    Tap/click the "Continue" button. You may get some error messages but these should stop after about 5 minutes.

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Last Updated: 26-Aug-2024
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